Free ground shipping is available within the lower 48 states for orders totaling $150 or more. Once you select an item over $150 or more the system will notify you that your order qualify for the free shipping during checkout. This offer excludes shipments going to Alaska, Hawaii, Puerto Rico, International and items too large to ship via UPS, FedEx or USPS. These items are usually large freight or bulky items.
- Orders under $400 ship without signature requirement.
- Orders over $400 Ship with a signature requirement only.
The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2 PM Central Time when shipping via UPS or FedEx. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor back-orders on a daily basis to ensure your order ships as soon as possible.
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details. As a general rule, UPS or FedEx transit times are as follows:
- Next Day Air - Delivered within 1 Business Day
- 2nd Day Air - Delivered within 2 Business Days
- Premium 3-Day Service - Delivered within 3-5 Business Days
- Ground - Delivered within 5-7 Business Days (Free Shipping)
GenX Performance ships packages all over the globe. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the "Calculate Shipping" feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, local or national governments are the buyer’s responsibility and will not be paid or reimbursed by GenX Performance. By law, GenX Performance is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, GenX Performance reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.
DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. GenX Performance is not liable for damage claims that are denied due to customer negligence.
CONDITION OF USE
By visiting or purchasing from genx-performance.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.
RETURN POLICIES PLEASE CLICK HERE